A member of our Quality Assurance team will initiate the credentialing process by following these steps.
- Review the provided documents.
- Order the MVR.
- Submit the virtual on-site inspection order to TrendSource.
After the inspection order is submitted to TrendSource, an agent will be assigned to schedule the virtual inspection. Below is the process for scheduling and conducting the virtual on-site inspection as outlined on TrendSource’s website.
Once an inspection is ordered, virtual onsite inspections are scheduled the same way traditional inspections are scheduled:
- The client provides a point of contact, to whom the Inspector reaches out.
- The contact is given a .PDF file with instructions and a list of all required photos needed for the final inspection report.
- The contact takes and submits the geo-tagged photos to verify location.
On the day of the inspection, things are a bit different than physical onsite inspections:
- The Inspector reaches out to the contact via a video chat platform of the contact’s choosing.
- The Inspector then directs the contact to take the phone/tablet to various points around the Inspection site.
- When the Inspection is complete, the Inspector reviews the geo-tagged photos submitted by the contact, confirms they are from the same location they just virtually inspected and match what they saw during the video chat.
- The Inspector submits the report to TrendSource’s Quality Assurance team, who ensure it is complete and accurate before making it available in the Client’s reporting website.
When Validity’s Quality Assurance team receives the inspection report, they will submit all documentation, including the inspection report, for review by the Director – Quality Assurance.
The Director – Quality Assurance will review the inspection report and all other documentation. If approved, the assigned Validity staff member will be notified to finalize the setup of the credit report service for your account.
Once the service setup is finalized, the Validity staff member will notify you that the service is ready for use. At that point, you may begin ordering credit reports.
