Frequently Asked Questions

Invoice Contacts can retrieve copies of past invoices by logging into iDSource.

Admin > My Invoices

If you are not the Invoice Contact, please email billing@validityscreening.com.

For security purposes, we do not accept payment over the phone. Please email billing@validityscreening.com for assistance in making payments.

Please email billing@validityscreening.com for assistance for payment status on your account.

If the candidate is a minor, their parent or guardian should sign the FCRA Authorization and Disclosure documents via CAS electronically. For further assistance, please contact Client Services.

Log into CAS and select the filter next to ‘Status’.
Check ‘Archived’

Log into CAS and select the filter next to ‘Status’.
Check ‘In-Progress’

Contact Validity Screening Solutions via email or phone to request a Change of Account Form.

See iDSource Reset Password FAQ

Please contact Client Services for assistance.

Yes, please iDSource reset password FAQ.

• Log into iDSource
• Search by name or profile number
• Uncheck ‘exact’ and check ‘include stored’
• Upon returned results, click the purple printer button to pop open a PDF.
• You will receive an error if you click on the name or the profile number.

• Click ‘Forgot Password’ and enter username and email address that is on file for you, then click ‘Cancel’ to return to log in screen.
• Retrieve the temporary password that was email to you and enter it with your username on the login screen.
• Answer one security question
• Request an authentication code by clicking ‘Send Code Now’
• Retrieve the authentication code from your email and enter it on the screen.
• Return to the previous screen and enter the TEMPORARY PASSWORD as your current password, then create your new password.

Yes, users are built in iDSource and integrate into CAS.

This can happen when the ordering process was not fully excuted within the widget. Please contact Client Services for assistance.

Please contact Client Services for assistance. All request must come from approved users on the client account.

• Log into iDSource and retrieve profile. Open the profile by clicking on the name or number.
• All status notes are filed under each individual order. Click on the yellow circle with the explanation point to the right of the order to view all notes on the individual order.

Validity’s network of verifiers can confirm the legitimacy of employment history, education, and credentials in 180 countries.

Yes! Validity also offers professional and personal reference verification

You can get in touch with our Client Care team by giving us a call at 913.322.5999.

We work with your candidate and hundreds of payroll integrators to verify important previous employment information, like job title and duration of employment, without having to physically speak to HR or the manager.

What if you could create a quick, custom survey for previous employers to rank your candidate and their experience working with that person? This could save time, money, and frustration for so many involved parties. Reference360 allows organizations to do this, PLUS get fast information at your fingertips.

Research of official court records ensures that the report you commission is accurate and compliant. This research method is more time-consuming and will cost more, but the value lies in the quality of the data.

Databases stockpile a multitude of criminal records with no regard for origin, authenticity, or accuracy. They provide fast, inexpensive, and non-compliant data, when used in a stand-alone manner, which can leave organizations at severe risk.

Without conducting annual rechecks, your organization may miss a critical violation to an employee, volunteer, or student’s driving record. This can put your organization at significant risk, both from a safety and a liability standpoint. All employees that are required to drive on company time, regardless of vehicle ownership, should be subject to a driving record review annually.

Pennsylvania and Washington both require their own Disclosure and Authorization documents to be signed before releasing driving records.

The simplest justification for organizations implementing a drug testing program is that illicit drug use will affect both bottom line and safety. Minimizing or eliminating drug abuse within your organization helps protect you from risk.

There are several different methods of collection when testing for drugs and alcohol. These can include urinalysis, hair testing, oral testing, and breath alcohol testing.